Lingo IP Addressing Service
This policy addresses the provision of IP address assignment services provided by Lingo to the Customer. IP Addressing Service and Registration Services (defined below) are referred to herein each as the “service” or together as the “services”.
- INTRODUCTION. Lingo is a broadband applications services provider and is responsible for the registration, administration, and conservation of Internet Protocol (“IP”) address space within its network. Customers may apply to Lingo for public IP addressing services including an allocation of Internet Protocol (“IP”) address space (the “IP Addressing Service”).
- TERM. Upon acceptance by Lingo the IP Addressing Service shall be effective for one year starting on the date the public IP address space is initially electronically allocated and/or assigned by Lingo to Customer. The IP Addressing Service shall be renewable on the anniversary date of the initial allocation and/or assignment and each year thereafter, subject to the then applicable terms and conditions established by Lingo, unless sooner terminated in accordance with the termination provisions herein.
- FEES AND PAYMENTS. Customer shall pay a registration fee to Lingo should Customer request an allocation of IP address space, which shall be due and owing upon receiving the requested allocation of IP address space. Customer acknowledges that Lingo does not purchase domain names on behalf of Customer and Customer shall remain solely responsible for acquiring and maintaining such domains. Any renewal or failure to renew shall be Customer’s sole responsibility. Lingo reserves the right to change its fees, prices, to institute new or additional fees, and to change its policies, methods, or procedures with respect to billing, fees and pricing, at any time upon notice to the Customer.
- REGISTRATION SERVICES. Registration Services provided by Lingo to Customer include, but are not limited to: allocation of IP address space, inverse addressing on network blocks, maintenance of network records, and administration of IP address space. Lingo will evaluate Customer’s request for IP address space based on Lingo’s Internet Protocol Address Assignment Policy, which are incorporated herein by reference.
- INTERNET PROTOCOL ADDRESS ASSIGNMENT POLICY. Customer agrees that by using the IP Addressing Service and Registration Services, it shall be bound by the terms of Lingo’s Internet Protocol Address Assignment Policy which is incorporated herein by reference. Customer agrees that Lingo may, at any time, modify or amend its Internet Protocol Address Assignment Policy and that such modifications or amendments shall be binding upon Customer. Customer agrees that all requests for an allocation of IP address space must be in compliance with Lingo’s Internet Protocol Address Assignment Policy as published on the Lingo website.
- REVIEW OF CUSTOMER’S IP ADDRESS SPACE. Customer agrees that Lingo reserves the right to review, at any time, the utilization of previously allocated IP address space made to Customer. Customer agrees that if IP address spaces are not being used for the purpose allocated and/or assigned, Lingo reserves the right to revoke the IP address space not being used for the purpose allocated.
- COOPERATION. Customer agrees to provide Lingo with all information, assistance and cooperation which Lingo requests for its review of Customer’s utilization of allocated IP address space. Customer agrees that failure to provide Lingo with all information, assistance and cooperation may result in the revocation of the current IP address space allocated or may adversely impact Customer’s future allocation of IP address space.
- LIMITATION OF LIABILITY. Customer agrees that Lingo’s entire liability, and Customer’s exclusive remedy, with respect to any IP address allocation provided is solely limited to the amount it paid for such IP address allocation. Lingo shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use or inability to use any of the IP addresses or for the cost of procurement of substitute services. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states, Lingo’s liability is limited to the extent permitted by law. Lingo disclaims any and all loss or liability resulting from, but not limited to:
- loss or liability resulting from access delays or access interruptions;
- loss or liability resulting from data non-delivery or data mis-delivery;
- loss or liability resulting from the type and condition of Customer’s equipment and facilities, failures caused by connectivity or equipment at Customer’s premises, fire, flood, war, strikes, cable cuts, acts of terrorism, explosions, loss of power, local access restrictions, acts of third parties or third party services or products, or acts of God, commonly referred to as “Force Majeure events”;
- loss or liability resulting from the unauthorized use or misuse of the IP address allocation;
- loss or liability resulting from errors, omissions, or misstatements in any and all information or services(s) provided to Customer;
- loss or liability resulting from the interruption of service. Customer agrees that Lingo will not be liable for any loss of network services or data due to unauthorized network access, or for interruption of business, or any indirect, special, incidental, or consequential damages of any kind (including lost profits) regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages. In no event shall our maximum liability exceed five hundred ($500.00) dollars.
- INDEMNITY. Customer agrees to release, indemnify, and hold Lingo, its contractors, agents, employees, officers, directors and affiliates harmless from all liabilities, claims and expenses, including without limitation American Registry For Internet Numbers (ARIN), and the directors, officers, employees and agents of each of them, including attorney’s fees, of third parties relating to or arising under use by Customer of the services provided hereunder, including without limitation infringement by Customer, or someone else using the service with its computer, of any intellectual property or other proprietary right of any person or entity, or from the violation of any of our operating rules or policy relating to the service(s) provided. When Lingo is threatened with suit by a third party, Lingo may seek written assurances from Customer concerning its promise to so indemnify; its failure to provide those assurances may be considered by Lingo to be a breach and may result in Lingo revoking Customer’s IP address allocation.
- DISCLAIMER OF WARRANTIES. Customer agrees that use of IP address allocation is solely at its own risk. Customer agrees that such IP address allocation is provided on an “as-is, as available” basis. Lingo expressly disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Lingo makes no warranty that the Services will meet Customer requirements, or that the service(s) will be uninterrupted, timely, secure, or error free; nor do we make any warranty as to the results that may be obtained from the use of the service(s) or as to the accuracy or reliability of any information obtained through the service or that defects in the service will be corrected. Customer understands and agrees that any material and/or data downloaded or otherwise obtained through the use of service is done at its own discretion and risk and that it will be solely responsible for any damage to computer systems or loss of data that results from the download of such material and/or data. Lingo makes no warranty regarding any goods or services purchased or obtained through the service or any transactions entered into through the service. No advice or information, whether oral or written, obtained by Customer from Lingo or through the service shall create any warranty not expressly made herein.
- RIGHT OF REFUSAL. Lingo, in its sole discretion, reserves the right to refuse to allocate IP addresses to Customer or register it for other services within thirty (30) calendar days from receipt of payment for such services. Customer agrees that Lingo shall not be liable for loss or damages that may result from our refusal to allocate IP addresses or register Customer for other services.
- TERMINATION. Services may be terminated: (a) by Lingo if Customer fails to make any required payment when due or is in default of any term herein, or (b) by Customer upon written notification to Lingo that Customer does not wish to renew the service. Customer agrees that in the event this Addendum or any renewed Addendum is, for any reason, terminated, the IP address space allocated by Lingo, if any, shall be revoked by Lingo.
- SEVERABILITY. The terms and provisions herein are severable. If any term or provision is declared invalid, it shall not affect the remaining terms or provisions which shall continue to be binding.
- CONFLICT. With respect to the services provided hereunder, to the extent that the provisions directly conflict with the Master Services Agreement or other Lingo service terms and conditions, the provisions herein shall govern.
- GOVERNING LAW. Customer agrees that services provided hereunder shall be governed in all respects by and construed in accordance with the laws of the state of Georgia, United States of America. By using the services, Customer consents to binding arbitration in accordance with the rules of the American Arbitration Association to resolve any conflict that cannot be resolved after written notice and a sixty day negotiation period.
USE OF THESE SERVICES CONSTITUTES FULL ACCEPTANCE OF THESE TERMS AND CONDITIONS.
Lingo IP Addressing Assignment Policy
Introduction and Background
Current public IP address allocations are issued from the American Registry for Internet Numbers (ARIN) under the authority of the Internet Assigned Numbers Authority (IANA). Lingo supports ARIN and their policies, which are in turn in line with IANA.
As a responsible member of the Internet working community, Lingo must abide by the policies set forth by ARIN in regard to IP address allocation to customers. The public IP address space that is currently unassigned in IPv4 space (32-bit IP addressing) is becoming constricted, and measures to ensure the future viability of the Internet may cause conflicts with customer network planning, unless responsible and efficient usage of subnet space is agreed upon between ISPs and their customer base. In cooperation with our customers, Lingo must plan to make the most efficient use of the allocated network space so that Lingo can continue to route traffic and obtain new network address space when it is requested. Lingo encourages and supports customers in the growth of their networks, and Lingo will assign addresses to customers who genuinely require the address space for their networks. However, Lingo must examine all requests for address space with care to validate the use of the IP addresses that are allocated. Lingo will request customers to re-design their networks before allocating new address space to them if Lingo feels that the current range of addresses is sufficient for customer requirements.
IP Address Assignment
Customers will be assigned public or private IP addresses according to their need for such addresses. Your technical support advisor (TSA) will ask you various questions to help determine how many IP addresses that you need immediately and over the next 12 months. Relevant questions may include some of the following:
- How many subnets?
- How many servers?
- How many printers?
- How many desktop/workstations?
Default IAD Configuration For Customers
Whenever possible, Lingo will implement Network Address Translation (NAT) on the customer IAD. Lingo can also provide an IAD-based Dynamic Host Configuration Protocol (DHCP) server to assist in address management. This will provide adequate security and connectivity for most customer LANs.1 Lingo can utilize existing customer private networks or provide IP addressing for use as needed.
Internet-accessible Services and Port Forwarding
For customers with Internet-accessible services, Lingo will forward ports for the following standard network services:
- HTTP (port 80)
- HTTPS (port 443)
- FTP (port 21)
- SSH (port 22)
- Telnet (port 23)
- SMTP (port 25)
- POP2 and POP3 (ports 109 and 110)
- IMAP (ports 143, 220, and/or 993)
- PPTP-based VPN (port 1723)
- PC Anywhere (various ports)
Lingo can forward an individual protocol, across one port, to one internal IP address. For example, Lingo can forward port 80 – usually supporting HTTP services – to one IP address. So, it cannot be used as a load balancing service. For customer networks with port forwarding requirements beyond those listed above, Lingo may design other IAD configuration and/or IP numbering solutions.
Public IP Addresses
Lingo will assign public IP addresses according to Classless Inter-Domain Routing (CIDR) or classless boundaries (i.e., 2, 4, 8, 16, or 32 IP addresses). For requests above 16 IP addresses (i.e., a /28), you will be asked to provide justification for such requests. Such requests may include network diagrams, network plans, network topologies, and planned network expansion. Based upon your justification, Lingo may provide you with the requested public addresses, or ask you to more efficiently utilize your current address space. This applies both to new customers as well as existing customers.
You may reference Request for Comments (RFC) 2050 for more details on this subject.
Upon order confirmation, a Lingo representative will work with you to obtain answers to the following questions:
- Will you be using Network Address Translation (NAT) through Lingo’s IAD?
If you will use NAT through Lingo’s IAD, then you will need to number your LAN, based on requirements for an RFC-specified private network. Lingo can provide you with a compliant /24 subnet of private IPs, to number your network. Alteratively, you may number your network with any compliant range of private IP addresses.
- Will you be using Dynamic Host Configuration Protocol (DHCP) through Lingo’s IAD? Will you need static IP addresses on any LAN devices (for port forwarding or other reasons)?
If you will use DHCP through Lingo’s IAD, Lingo will load a compliant /24 subnet of private IP addresses into the DHCP server. These IP addresses will be dynamically served to LAN-connected devices. Lingo will need to identify any static IP addresses used on your LAN (for port forwarding or otherwise). Lingo will exclude these static IP addresses from the address range loaded into the DHCP server. If you will not use IAD-based DHCP, Lingo can remove this service from the IAD configuration.
- Will you be using a proxy firewall?
Although NAT implemented through Lingo’s IAD provides an inherent level of network security, some customers will implement proxy firewalls for an enhanced level of LAN security. If you are implementing a firewall, this will impact the design of Lingo’s IAD configuration. For most firewall installations, Lingo will route all IP packets through to the LAN (no NAT) and provide a subnet of public IP addresses to the customer.
- Do you have an existing net block (public IP addresses) from another ISP?
Customers who have existing IP address blocks with a previous ISP will be required to re-number within the Lingo CIDR blocks. Per the guidelines of ARIN, IP addresses from other ISPs are non-portable. Therefore, address space that has been previously allocated by another ISP must be returned to that ISP when switching providers. Lingo will not route non-portable IP addresses.
- Do you have an existing net block (public IP addresses) directly from ARIN?
Due to limitations on the size of the global routing tables, many large ISPs will not route portable blocks which are smaller than a /19 (or 32 Class C’s). For this reason, Lingo encourages customers with such space to migrate off of those blocks and return them to ARIN. Under some circumstances, it may be possible for these blocks to be routed. However, there may be permanent or intermittent difficulties with some parties on the Internet in reaching your network(s). Lingo will work with you either to advertise your address space across the Internet or to provide a replacement IP address allocation from within Lingo CIDR blocks.
- How many Internet-accessible hosts do you have today? in the next 12 months? Can these hosts be supported by forwarding ports through NAT?
It is in the best interest of Lingo and its customers to implement port forwarding in the IAD, whenever possible. If customer applications can be supported through forwarded ports in the IAD, Lingo will forward ports to private IP addresses, which should be installed on Internet-accessible hosts. If port forwarding cannot support the requirements, then Lingo may initially provide up to a /28 subnet of public IP addresses (16 IP addresses), allocated through Lingo’s CIDR blocks. If public IP addresses are allocated, Lingo will verify that customers understand the risks of exposing their LAN devices to the public Internet.
- Do you need more than a /28 subnet (16 IP addresses) of public IP addresses?
Lingo will ask for justification and more detailed information to provide over 16 public IP addresses. Any special considerations for network address assignment should be accompanied by a network map that includes the number of hosts and their placement relative to Lingo’s IAD. All sub-netting should be clearly shown. Lingo will assign the appropriate size CIDR block to the customer based on this map. In making the assignment, Lingo may suggest alternate means of network design to conserve address space.